Hello, I just saw your tweet on United Airline's Twitter page and noticed that you are having issues with your luggage. If needed... please scroll down through the information below to see if any of it can help you out.
Considering what happened to your luggage, you may find this article of great interest:
"Could this be why your bags didn't make that flight?"
You may already have some of this information but if not then I hope it helps.
If UA gets your bag in the system then there’s 1 site that may help you track it:
FOR INTERNATIONAL TRAVEL: You may find some helpful information in this article titled:
"What to claim for lost, delayed or damaged bags on overseas flights" - October 19, 2014:
FOR INTERNATIONAL TRAVEL: "AN AIRLINE'S LIABILITY WHEN YOUR BAGGAGE GOES MISSING":
"This advice comes from a Washington based American Society of Travel Agent lawyer who specializes in travel law. And this advice covers an airline's liability in regards to lost/delayed luggage and punitive damages for the inconvenience, loss of enjoyment, and frustration caused by luggage loss for International travel.":
UNITED AIRLINE’S BAGGAGE LIABILITY INFORMATION FROM THEIR WEBSITE:
The United States Department of Transportation (DOT) requires airlines to reimburse passengers up to $3,400.00 for lost, damaged or delayed baggage to cover all reasonable, actual and verifiable expenses you incurred due to the delayed bag. And the airlines CAN’T put limits or requirements on expenses.
IMPORTANT: If you are away from home dealing with a delayed bag you are allowed to purchase essentials to help get you by until they find your bag. If you do purchase something keep all receipts as you’ll need them to get reimbursed (the airline will require a receipt and won’t take a credit card statement).
While it’s NOT a requirement, if you can contact United Airline’s baggage resolution team at:
Or 281-821-3526 (local) or 800-335-2247 (for authorized purchases) and get prior approval before purchasing any needed essentials then that may help speed up the reimbursement process.
Customer property claim form:
(Type of Claims: Damage, Interim, Loss and/or Pilferage)
Missing items from checked baggage info AND Claim form for checked baggage that is missing items:
Here are 2 great articles titled: "Your Rights if Your Bags are Delayed/Lost":
Part 1 - Your Rights if Your Bags are Delayed:
Part 2 - Your Rights if Your Bags are Lost:
This article also may be of interest to you: "Delayed, Damaged, or Lost Bags" @
You may want to file a formal complaint with United and if you do then please make sure you do it through Customer Care and using this form:
Please note that the minimum response time to hear back from the Customer Care team is 3-5 weeks (depending on status) so don't expect an immediate response. Make sure if you do file a report with the CC team that you get a CASE ID NUMBER as the CC team should send an automated response confirming receipt of your report. Within this receipt there is a Case ID number and without it United will tell you to please submit your request again.
If you submitted a complaint and “didn't” get the automated response with a Case ID number then check your SPAM folder to see if it was diverted there instead of your In-Box.
You should also make sure to file a complaint with the U.S. Department of Transportation's (DOT) Aviation Consumer Protection and Enforcement agency and this is why:
All complaints are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report. This report is distributed to the industry and made available to the news media and the general public so that consumers and air travel companies can compare the complaint records of individual airlines and tour operators. These complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection regulations. This system also serves as a basis for rulemaking, legislation and research. Where appropriate, letters and web form submissions will be forwarded to an official at the airline for further consideration.
Complaints are broken down into 3 categories: Safety and Security Complaints / Airline Service Complaints and Comments / Disability and Discrimination Complaints and you can reach all 3 at this link:
You have 3 options when it comes to submitting a complaint: you can call, write or use their web form.
You should know that very little goes from Facebook/Twitter (the Social Media Team) to the executives who really need to know about these problems and issues. If you wish to contact United’s headquarters to let them know you’re not happy with the service you received then you can find plenty of UA HQ contact info (email, phone & address) for people and departments on my UA Tips & Secrets web page @ http://www.uatipsandsecrets.com/Tips---Secrets.html
P.S. -- If you found the information above helpful then you'll find more info, tips and secrets on my "United Airlines Tips & Secrets" Facebook page which you can find here:
P.S.S. -- If you wish to chat with other people screwed over by UA or view thousands of complaints then check out these links:
You'll find over 26,000 complaints from UA passengers AND UA employees here: http://www.untied.com/ --- (yes the spelling is correct and yes the owner of the site is currently being sued by United who is trying to shut him down).
Also, check out these Facebook pages as I'm sure you'll find others having issues with UA and check and see what their solutions were:
United Airlines Sucks -